Tag Archives: #stories

MARKET DYNAMICS — PHYSICIANS SHOUTS AT PATIENT…

Last night my friend sent me a link to this article in the Washington Post, A doctor shouted at a sick mother to ‘get the hell out.’ Now he’s under criminal investigation.” 

My friend asked me to read it and then share my opinion.

I said, “It’s like Trump, we don’t have the full details.”

My friend responded and said, “I say go, Doctor!!”

My response to their comment,

If the patient was truly being uncompromising, unruly, and thinking their needs should be prioritized over the needs of other patients, then I understand the physicians response. If what the patient is saying is the entire story, then I think the physician is in the wrong. (no matter what, I do not agree with the physical removal of the phone or the cussing towards another individual)

However, all of us need to understand that this is the market. These are the market dynamics.

We all have the power of choice.

If we do not like the wait time, the prioritization, the triage, the physician, the nurse, the receptionist, or even the color of the walls, we can choose to spend our money elsewhere.

There is no need to get mean, nasty, or confrontational.

All you need to do is choose to spend your money elsewhere.

In an abundant world of choices, each of us decides where we spend our time and attention.

Choice is powered at the N of 1.

As always feel free to email me at cancergeek@gmail.com or follow me on Twitter as @cancergeek

~Cancergeek

*I did find the video today and watched it, I encourage you to do so as well.

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Healthcare Journey

Many of us that work on a daily basis inside of healthcare often feel that we have insight into the patient experience. We fundamentally believe that because we have used a hospital or clinic services, that we understand what it is like to be a “patient.”

I vehemently disagree with this belief.

The challenge is that often times the people working within healthcare are like semi’s; We know the rules of the road, we understand the language, we know how to accelerate and we are familiar with the flow of medicine.

If it happens to be a topic that is out of our own domain of expertise, we know how to get an escort that puts us back into the fast lane.

Yet the vast majority of patients (those with little to no healthcare/medical work experience) end up in smaller vehicles.

Vehicles that move slower.

Vehicles that are manual.

Patients are left to navigate to an unknown destination and trying to find a station that is playing their song. (how do I get from point A to B, and is this the right recommendation for my diagnosis)

Many times patients are lost. Driving in the wrong direction, at the wrong speed, and without any guidance.

By the time patients find their way back they are left without enough fuel to arrive at their final destination.

For those of us that work inside of healthcare, we need to acknowledge that we do not understand the patient journey.

We need to check our ego at the door.

We need to ask if we can ride in the passenger seat, buckle up, and kindly ride in silence so we can observe and develop the compassion for what it is like to be a patient.

Only then can we begin to develop a new map that improves the patient journey. The creates a different patient experience.

An experience that determines success at the N of 1.

As always feel free to email me at cancergeek@gmail.com or follow me on Twitter as @cancergeek

~Cancergeek