Category Archives: #consumerism

8.26.2018 The Most Interesting Things I Observed This Week

  1. Should You Get That Scan? 
  2. Technology For Technology Sake; Why An Agency Hired A Chief Medical Officer
  3. Behold The Power Of Gratitude
  4. Podcast: Disruptive Innovation In Health Care
  5. The Different Words We Use To Describe Male And Female Leaders
  6. I Didn’t Become A Physician To Do Data Entry
  7. When Insurance Wouldn’t Pay, Parents Funded Cancer Patients $95,000 Lifesaving Treatment
  8. JACR: Appropriateness Criteria Patient Friendly Summaries
  9. The Science Of Doing Good; Conversation With William MacAskill
  10. ACR: Weekend Reads, Burnout
  11. How To Learn New Things As An Adult
  12. Problem Solving Techniques Take On New Twist
  13. AI Took Center Stage At Venture Beat’s Inaugural Transform Event
  14. ACR: Survey Demonstrates Positive Impact Of Direct Patient Consultation with Radiologists
  15. I Didn’t Want To Admire John McCain
  16. Why Microservices Are the New Innovation Enablers For Enterprises
  17. FDA Grants Digital Therapeutic for Alzheimer’s Symptoms Breakthrough Device Designation
  18. Made-at-UBC App Changing The Way Medical Students Learn Radiology
  19. NCI: End Of Life Care For People Who Have Cancer
  20. InquisitHealth: The Proven Power of Perr-To-Peer Mentoring
  21. Reinventing Health
  22. Slavitt Group, 17 Health Systems Come Together In Effort To Improve Medicaid
  23. Radiologist Shortage Affecting Cancer Care In The U.K. 
  24. Open Medical Records Can Spur Frank Talk Between Doctors and Patients 
  25. From Listening Skills to Leveraging Stories: How To Show, Not Tell, Your Value

As always feel free to email me at cancergeek@gmail.com or follow me on Twitter and Instagram as CancerGeek

~Cancergeek

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The Patient Waiting Room Rethought

Photo curtesy of Joseph Babaian (@JoeBabaian)

Yesterday Joe sent this tweet asking the #HCLDR family their opinions on the opportunities for improving the design within the above spaces.

My initial gut reaction, as many other people, was in pointing out the obvious. Things such as the TV, the picture on the wall, the chairs, the framed signed on the table, a lamp that is off, etc.

I even questioned the need for a waiting room? In theory, no patient should have to wait, and therefore, the waiting room could be eliminated.

As I began to ponder the question during my 2 hour drive today, I began to reframe the question in my mind.

Instead of asking what is wrong with the space or how to improve the design or the need for a waiting room, I started to think about challenges patients highlight.

Topics that we discuss during the weekly chats of #HCLDR.

What if we reframe and ask ourselves the following:

How can we help patients connect with one another?

In thinking about the space above (left picture specifically), I would rearrange the furniture to be in small circles or groups versus in a line.

Perhaps instead of the local news or Ellen on the TV I would show video’s from YouTube about nutrition, or the clinicians, or an important topic that is relevant to the community of patients congregating.

Maybe I would have a social worker in the space to help facilitate sharing, asking questions, and prepping/introducing those new patients with those that are coming back for a follow up.

Maybe the space should be more about sharing our stories, our common experiences, our fears, our questions with one another and use it as a learning opportunity? Maybe this is the space where we impact health literacy. Or address access to improved nutrition. Or share resources within the community.

Perhaps the space has nothing to do with waiting, but everything with building a tribe of patients that share a common thread and can learn from one each other’s experience.

Perhaps knowing a patient like me, the one sitting next to me, helps me realize that we do things like this.

We connect. We share. We learn. We grow.

Perhaps care at the N of 1 begins by connecting patients in the waiting room?

Let’s rename it the sharing room.

As always you can feel free to email me at cancergeek@gmail.com or follow me on Twitter @cancergeek

~Cancergeek