Healthcare Rules #1 and #2 remind us that all things begin and end with the patient.
Healthcare Rule #3 focuses on the relationship dynamic between the patient and the rest of the healthcare ecosystem. It reminds all of us that the patient is at the center, but that there are physicians and teams of allied healthcare professionals focused on the patient.
That focus begins with listening to understand. Once we take the time to understand, we can then build the trust to have an open, honest, and transparent conversation to set expectations in care. Once we understand and can articulate the expectations of the patient and share with the rest of the team, we can facilitate the transition of the patient through the rest of their healthcare journey.
Remember we are here to make connections.
Care is to be delivered at the N of 1.
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