I hear that word a lot in the world of healthcare.
Here we have a culture of patient safety. Our organization is focused on a culture of patient experience. Our University Hospital has a culture of education and research. Our health system prides itself on our culture of innovation.
The leaders are saying the right words.
Yet I observe front line employees not acting as such.
Innovation, safety, triple aim, outcomes, and experience are all buzz words. They are the words the people at the top have chosen to try and make themselves standout.
Buzzwords with little meaning when the people doing the work aren’t free to create.
Culture is the quality in a person or society that arises from a concern for what is regarded as excellent in a specific field.
A synonym for culture is art.
Most healthcare leaders want standardization, mass appeal, and their employees to act like everyone else.
They strive for mediocre.
They want Thomas Kinkade’s; they want painters.
I want a culture full of artists.
People empowered to do the work that matters…
To create care as an N of 1.
People like us do what is best for the patient. We don’t wait for the memo. We don’t wait for approval.
We connect with patient and providers and together we create art.
We are the innovation in healthcare.
We are the culture.
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