On March 19, 2015 I posted an article entitled: An Anti-Patient Experience In Cancer. (Post on Medium) I wrote it based on the fact that I continue to have more and more conversations with healthcare leaders globally, and I continue to hear everyone use the term: “Patient experience”
A person that I highly respect and have had the great fortune to meet in person last year, Jason Wolf (@jasonawolf) is the President of the Beryl Institute. They have defined the patient experience to be as follows: The sum of all interactions, shaped by an organizations culture, that influence patients perceptions across the continuum of care. (find their definition here)
The above is a good definition for healthcare insiders: the physicians, the payers, and the politicians who currently shape healthcare.
However, I like to push the status quo and think about the end user. The people living in communities, the family members and the patients that seek, need, and use healthcare.
This is the definition that we need to better understand. We need to ask the question, we need to listen, and we then need to make changes within our organizations to make the impact where it is felt the most by the people we are there to care for, the patient(s).
Then Dr. Gia Sison (@giasison) pinged me with the following tweet:
Which led an instant conversation and dialogue to begin amongst several of us:
Dr. Sison and I want to ask as many people as we can across the globe and find out directly from patients what is #MyIdealPtExp ?
Of course, we also want to hear from physicians, payers, and politicians too. All of us can be a patient.
Yet we really want to hear from patients that are not necessarily trained in a healthcare background what is the #MyIdealPtExp
In hearing from you, Dr. Sison and I want to take the information and collate it. We then want to be able to take the information and share it with organizations on things that really matter to patients. The things that really provide the ideal patient experience.
So please repost, share the link, like, and RT this post and hashtag (#MyIdealPtExp) so we can learn more about your ideal patient experience. Then we can show how social media begins the conversation and allows us to make an impact in the real world.
As always, you can feel free to contact me at: CANCERGEEK@GMAIL.COM or follow me on twitter @cancergeek